Article Type : Research Article
Authors : Abam EN, Prince GTT and Wang NN
Keywords : Training; Development; Training and development; Employee’s employees performance
The creation of a country’s wealth and dynamism depends upon
the competitiveness of its firms and this in turn, relies fundamentally on the
capabilities of its entrepreneurs and managers. This field of human resource
management, training and development is the field concerned with organizational
activity aimed at improving the performance of individuals and groups in an
organizational setting. Several names have been given to it including employee
development, human resource development and learning and development. This
study is geared at investigating the effect of training and development on
employee performance with a case study of the Catholic University Institute of
Buea. Literature review that was information based on other scholars contribution
to the subject area of training, methods of training, benefits of training,
employee performance, evaluation of training, relationship between training and
development in relation to employee performance and the information was
analysed. This study adopted a case study approach where data was collected
across a population through sampling of 150 employees at the Catholic
University Institute of Buea. Questionnaires were distributed to staff and
faculties or lecturers.
In a world where ideas
and innovation are greatly contributing to the economic and social development
of countries and with the world becoming a global village where knowledge is
shared and exchanged therefore the need for global competition has caused many
organizations to focus on every aspect of their operations and thus probing how
each function and process can add to the company strategic goals. For this
reason human capital can be regarded as the prime asset of an organization and
businesses need to invest in that asset so as to ensure their survival and
growth. Therefore the organization should ensure that it obtains and retains
skilled, committed and well-motivated workforce it needs and this means taking
steps to assess and satisfy future employee needs and to enhance and develop
the inherent capacities of employees by providing learning and continuous
development opportunities. For this reason training departments are also under
pressure to display their organizational value in the same terms, this is
because organizations need to spend a considerable time, effort and money in
training their employees, though the benefits from these efforts may or may not
be clearly visible in organizations in terms of improved performance [1].
The Catholic University
Institute of Buea (CUIB) South West Region, Cameroon, was approved as a
non-profit making university in two separate letters.
The authorization to create CUIB on 09/01/0194
of 11 June 2009 and the authorization to start was signed by the Honourable
Minister of Higher Education Prof Jacque Fame Ndongo by decision no
10/02173/N/MINSUP/DDES/ESUP/SAC/NJE/ebm dated 26th of May 2010. Its primary
purpose is to train professional servant leaders with moral and spiritual
values so that they may be responsible to their communities. The
proprietor/chancellor of the Catholic University of Buea is the Bishop of the
Diocese of Buea. In June 2011, another arm of the University, the Business and
Research Park was created as a legal entity of its own by the Cameroon laws no
RC BUC.2031-B023 with the name CUIB-Centre for entrepreneurship research and
innovation [2]. From the President’s message of 2015/2016 academic year, he
reiterated that anyone who steps into the CUIB campus will notice that CUIB has
a strong sense of community and campus pride. It clearly makes a difference in
the lives of students and the surrounding communities in Buea. The students,
staff and faculty go out weekly to carryout volunteerism in surrounding
communities. Just five years old, the rest of the country has begun noticing
its accomplishments through its students who are not only likeable and humble
but are strong academically as they can compete with their peers
internationally and win internal awards. Examples include, the Tony Elumelu
entrepreneurship awards, the Anzisha award etc. The Catholic University
Institute of Buea Sport Academic (CUSA), Went operational in December 2014 with
authorization no 1106/G37/C84/VOL II/SAAJP with the main aim of assisting
young, talented and excellent skilled Cameroonians in the various field of
sport like football, volleyball, basketball, handball etc.
Training is looked at
as the formal and systematic modification of behaviour through learning, which
occurs as a result of education, instructions and development and planned
experience [3]. Training is the process of equipping the workforce with the
necessary knowledge, skills and attitude to tackle the job responsibilities.
Employees or staff development on the other hand is improvement of the
employees ‘competences for future environmental demands and adaptability.
Training and development leads to increased employee motivation therefore
management can motivate people through such methods as increase in workers’
pay, promotion, praise and training. Thinks that motivating other people is
about getting them to move in the direction you want them to go in order to
achieve the stated result [4]. Human resources manager can either question their
employees about their job, problems or perceived training and development needs
or even observation can be used to investigate work flows also data from
internal records can also be analysed to identify patterns and trends in
performance of an employee [5]. States that a company that seeks to train and
develop its employees well and reward them for their performance has its
employees in turn motivated and thus are more likely to be engaged in their
work hence improving performance and loyalty to their company [6]. These same
employees, being the point of contact with customers will provide better
service, leading to more business and more referrals from the satisfied
customers. The capacity of staff in a firm influences the ability to achieve
the desired targets particularly in performance driven enterprises and
therefore human resource is recognized as a critical resource for success. In
order to sustain performance of the organization, it is important to optimize
the contribution of employees towards achievement of the aims and goals of an
organization [3].
The opinion that an empirical approach is the collection and analysis of data and it could be quantitative or qualitative, primary or secondary and that no research is purely empirical [7]. Nevertheless some researchers think that a single research method may use both quantitative and qualitative techniques and procedures or a combination and it could as well use both primary and secondary data. Both primary and secondary data that was information collected from questionnaires to employees of the Catholic University Institute of Buea Also secondary data from bulletins and other University documents and websites was use for this research work [8-11] (Table 1).
Table 1: Examining the effect of training and development on employee’s performance in an organization – a case study of catholic university institute of Bureau.
VARIABLE |
Agree (%) |
Disagree (%) |
Knowledge of employees ever having any form of training in the
organisation |
95 |
5 |
Existence of a department of human resource that takes proper care of
the employees |
98 |
2 |
Knowledge of selection of
personnel for training and also for specific training purposes |
90 |
10 |
Opinion of training having improved employee performance at the
workplace |
96 |
4 |
Knowledge of diverse method of training |
85 |
15 |
Source: fieldwork 2020 |
|
|
In order to examining
the effect of training and development on employees performance in an
organisation – a case study of catholic university institute of bureau, the
researcher gave one hundred (100) questionnaires to some staff and faculty
members (employees) of the catholic university institute of bureau, south west
region - Cameroon.
Looking
at the knowledge of employees ever having any form of training in the
organisation
From table 1 above, 95%
of the respondents reveal that they have the idea that employees have knowledge
of training in the organisation and finally 5% of the respondents say they
disagree with the above statement.
As
concern the knowledge of existence of a department of human resource that takes
proper care of the employees
From table 1 above, 98%
of the respondents agree that they are aware of the existence of a department
of human resource that takes proper care of the employees and 2% of the
respondents disagree with above statement.
With
regards to knowledge of the selection of personnel for training and also for
specific training purposes
From table 1 above, 90%
of the respondents are of the opinion that they have knowledge of the selection
of personnel for training and also for specific training purposes and 10% of
the respondents disagree with the above statement.
Looking
at the knowledge Opinion of training having improved employee performance at
the workplace
From table 1 above, 96%
of the respondents reveal that the knowledge they have obtain from training
have improved their performance at the workplace and 4% of the respondents say
that training have no impact on their performance in the organisation.
Finally
with regards to the knowledge of diverse method of training carried out at the
organisation
From table 1 above, 85% of the respondents are
of the opinion that they are aware of the different methods of training used at
the organisation, meanwhile 15% of the respondents disagree with the above
statement.
The competitiveness of
firms partly due to globalisation has in turn make management of these
companies to rely fundamentally on the capabilities of its entrepreneurs and
managers. They are under pressure to display their organizational value in the
same terms because organizations need to spend a considerable time, effort and
money in training their employees, though the benefits from these efforts may
or may not be clearly visible in organizations in terms of improved
performance. In examining the question relating to the training programme
quality, the results indicate that the programmes undertaken by the sample
companies are relevant as considered by the respondents` opinions.